Today, in the age of high technology, we can observe an incredibly rapid development of all sectors of Economy, Business and other substantial areas, but the most rapid growing industry is Information Technology. The expression “time is money” has never been so important, because the timely provided and processed information becomes increasingly significant.
Nowadays an outsourcing software testing has reached a great popularity. This kind of quality assurance services implies a transfer of the project for testing to a group of testers outside the company, which created and developed the software. Frequently outsourcing testing companies work in another city, country or even on another continent, i.e. remotely.
Customers applying to such a company naturally expect from its staff the knowledgeable and professional ownership of technologies that will support communication at a distance. This is due to the fact that during the testing process it will certainly be necessary to conduct online meetings, video chats, and perhaps even online conferences devoted to discussion of the project, emerging issues and controversial moments.
The complexity of remote communication is that the testing team, customers and developers can be in radically opposite or significantly distant from each other countries. This means that the different time zones and foreign languages should be taken into account, so the Project Managers should be familiar with all the types of remote interaction.
5 Basic Types of Remote Communication in Software Testing:
2. Bug tracking tools.
3. Shared testing tools.
4. Online chats and conferences.
Nominally, everyone knows these types of remote communication, but let’s look at the benefits of each of them in more detail. The first point is meetings – they should be held at least twice a week – to discuss urgent problems and issues arising in the workflow. This type of communication is very important because it may result a reduction of time costs and prevent mistakes in work.
Bug tracking and shared testing tools are quite convenient method and is suitable for any kind of testing – mobile testing, web site testing or desktop testing. In these systems testers create tickets and bug reports, and developers review each case, ask questions or make comments, accept or receive the report in processing.
Webinars, online chats and conferences are also quite useful, for example, in manual testing or automated testing, as these testing types require a constant exchange of information, and sometimes even the round-the-clock support.
4 Benefits of the Remote Communication:
1. Constant focus on project.
2. Reducing time and expense.
3. Awareness at all stages of project development.
4. Productivity and effectiveness.
The remote work requires the full commitment and testers need to pay attention not only to the process of software testing and verification, but also to their communication skills. Quality feedback ensures productive work and the satisfaction of both the customer and on the software testing company.