Tag Archives: Program Manager

What Communication Is Effective in Software

As far as the software industry grows, there appears a chance for every software developing company to occupy a perceptible place in this niche. Of course it is worth remembering that the guarantee of the software success on the market is its quality. Therefore, the testing services should not be neglected.

It does not matter what testing should be performed: mobile testing, website testing or desktop testing – for all of these types of testing exists the undisputed importance of communication. Sometimes this point can be even decisive, because if testers do not communicate with developers or customers, the achievement of mutual understanding and quality of work cannot always be guaranteed.

Many customers prefer to focus more on team building and installing the constant feedback at the beginning of the project, as they realize that the final result may depend on it. It is not always easy to establish a general model of communication that suits everyone – both customers and testers.

5 Features of Productive Communication in Software Testing:

1. Politeness.

2. Distinctness.

3. Shortness.

4. Ethic.

5. Completeness.

In any type of testing the first and almost the most important and significant point of interaction is a bug tracking system. For example, if the functional testing is performed, testers detect the functional issue, clearly describe it step by step with mentioning all the important details and location of the bug. Every ticket has the Comment field, where developers can leave their notifications or explanations. But even if tickets in the bug tracker are correctly and comprehensively reported it is not always enough to avoid misunderstandings.

Also one of the important factors of intercourse in software testing is the interaction of testing team members among each other. Testers are obliged to collaborate and submit to public discussion all the important issues and tickets, especially critical errors in the functional operation of the software.

6 Points of Communication Within Testing Team:

1. Familiarity with each other.

2. Feedback.

3. Active discussions.

4. Experience exchange.

5. Sharing news.

6. Talking the same language.

The sixth point – talking the same language – should be underlined and explained as the separate phenomenon. For example, while performing localization testing the team members may be faced with misconceptions and disorders. Most often this happens because anyone can use different names for the same concepts. In order to avoid confusion, the Program Manager or QA lead should form a common glossary of terms.

Every software testing company should pay attention to the necessity of meetings with customers, internal chats and team building to maintain the continuous communication among all the project participants. Following and implementing all these points will definitely assure the professional work within the team and the company’s prestige in common.